Return Policy

BikeSmart, Inc., exclusive NS USA distributor, will gladly accept returns within 30 days of original purchase date.
  • Items must be in new condition, with all original packaging, and with all manuals and accessories included.
  • Bicycles may be returned for store credit only or exchanged.
  • No returns on “Special Order” items. 
  • All refunds require original receipt. For returns without an original receipt, we may, at our discretion, issue store credit.  
  • Refunds will be issued in the same form of payment as originally used.